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SHIPPING AND RETURNS

Our shipping rates are as follows: real time australia post 

All orders are shipped within 3 working days. If you have not received an order within 3 days, please notify us by email at:  sales@alpinechemicals.com.au

Refund and Returns

Your satisfaction is our first priority at Alpine Chemical & Cleaning Supplies. If your item is faulty upon receipt, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Returns Process

To return an item, please send it to:

Alpine Chemical & Cleaning Supplies Pty Ltd

9 Parer Street, Reservoir Vic 3073

 

And also include the following information:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.